Please read this important information for before and during your visit at our office


Your Office Visit

Thank you for booking an appointment to see us! We are so happy to serve our community again. As we are trying to limit close contact with our patients and disinfect our office throughout the day, your visit with us will look a bit different than before.

Before your visit:

  • Our staff will reach out to you by phone or email to answer any questions you may have
  • We have adopted a “Virtual Check-In" process to limit the time you spend providing personal information upon arrival. We will email you an Intake Form where you can provide us with information about your upcoming visit
  • We can arrange a telephone appointment with your doctor who will call you prior to your appointment to confirm health information
  • We are offering telephone sessions with one of our frame consultants to pre-select frames for your viewing after your appointment with the doctor

When you arrive:

  • Please remain in your car, our “Virtual Waiting Room” or just outside our office and call us to let us know you have arrived
  • To ensure physical distancing, we will call you to let you know you can come in
  • Our staff will greet you at the door and go over COVID screening questions before we welcome you inside
  • Please bring a mask and come in alone. We have hand sanitizing stations throughout the office. If you do not have a mask, you may purchase one from our office

During your appointment:

  • We recommend an OCT and/or retinal imaging be done prior to seeing the doctor. One of the many advantages of this image is that we can obtain a clear picture of the retina without otherwise having close contact time between doctor & patient
  • We are now able to take precise frame measurements with the help of a tablet based measuring device which allows us to keep over a meter physical distance while fitting your glasses
  • We offer contactless payment options including e-transfer and digital copies of prescriptions and invoices